Mediation Encourages Communication

Imagine the scenario. Two surgeons – working alongside each other professionally so they said – yet slow to respond to each other’s emails and requests to communicate better. One claimed they were too busy and the other claimed that the first surgeon had a personality disorder.

Where to start. Sound familiar within your NHS organisation?

With much shuttling between the surgeons by HR, over nearly two years, they finally agreed to mediation. Scheduling the day where both could be available was a challenge, however, finally – they arrived on the agreed day. Mediation had already started, before the participants and mediator arrived in the room. Mediation is a confidential process, where all participants agree to ‘give it a go’ to air their thinking, their feelings, their frustrations, their possible futures. The mediator remains impartial, facilitates the process and encourages opportunities to talk. In this instance, both participants agreed that there might be a way forward to work together through a third party within their organisation, where they could review their working relationship and communication in a ‘safe harbour’. Progress?

Mediation does not find answers for people. People find answers through discussion. The Mediator provides opportunities to reflect and see things from different perspectives, at times, play ‘Devil’s Advocate’ to challenge perceptions.

Was Mediation successful in this case? Let me know what you think. Please feel free to discuss Accordo Mediation Services and what it could do for you with our qualified and accredited Mediators at Accordo.

Dr Carol Barnes is a registered Mediator with ClerksRoom, a registered member of the Civil Mediation Council.

Accordo has a team of Mediators with a range of experience and specialist knowledge.

Contact: Carol@ accordo.co.uk; +44 7855 963163

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